Frequently Asked Questions - Sensitivity Test
DANDER LAB 500 PREMIUM SENSITIVITY TEST
What is the Dander Lab 500 Premium Sensitivity Test?
Dander Lab 500 Premium Sensitivity Test is a non-invasive food and environmental sensitive test for pets. It is an alternative, non-invasive test using Bioresonance technology to pick up more than 300 food and non-food sensitives, using just a small amount of fur. Key Features includes:
- Comprehensive Testing: Assesses a wide range of potential sensitivities, including foods, drinks, and environmental factors.
- Non-Invasive: Requires only a small hair or fur sample, making it stress-free for your pet.
- Easy-to-Understand Report: Delivers clear insights to help you understand your pet's sensitivities and make informed decisions about their care.
What is Sensitivity?
Sensitivities include reactions to both food and non-food items that trigger a non-immune response. Unlike allergies, sensitivities are often linked to factors such as a lack of specific enzymes needed for digestion, or reactions to food additives and preservatives.
How do I know if my pet might be suffering from intolerances/sensitivities?
Symptoms of food sensitivity in pets may include but not limited to:
Bloating, Fatigue, Vomiting, Itchy Skin, Hair Loss, Hives, Loose Stools, Swollen Face.
Which type of Pets are suitable for the Dander Lab Sensitivity test?
Our sensitivity test can be used on any animal you can gather a hair sample from, such as: dogs, cats and rabbits.
What is tested in Dander Lab 500 Premium Sensitivity Test
There are 500 food and non-food items tested for sensitivity reaction. Click 500 to see the full list of items that are tested. Do note that only items that have a reactivity of more than 85% will be reported in the report.
HAIR SAMPLE COLLECTION
How do I take a hair sample?
First, ensure your pet is comfortable and relaxed, so that they remain still while taking the sample. Only a little sample is required. You may use the comb provided in the Sample Collection Kit, brush your pet and drop the samples that have caught on to the comb into the sealed grip bag provided.
If your pet has short or no hair, you may choose to pluck or cut some fur samples as close to the root as possible. The hair sample does not need to be from the head. We can test hair from any part of the body including the leg, arm or chest.
How much hair do I have to provide?
A small amount of 5-7 strands, each at least an inch long, will be sufficient. We do not require large clumps of hair.
My pet's hair is dyed, will this affect the result?
No, the test is completed on the composition of the hair sample so hair colouring will have no effect on the result.
My pet is on medication. Can I do the test?
We recommend you to finish any immunotherapy medications oral or injection), and wait for 1 to 2 months before you do the test.
We are able to accept your sample if your pet is currently on steroid treatment, however, do speak to us and let us know your pet’s current condition, as testing might not help your pet if it is a recurring issue for a long time.
BIORESONANCE TESTING
What is Bioresonance therapy and testing?
Bioresonance therapy and testing is a form of complementary and alternative medicine (CAM). While not part of conventional veterinary care, these methods can offer supportive guidance to help you better understand your pet’s sensitivities. It is a non-invasive method that evaluates sensitivities by measuring the body's energetic responses to various substances.
What is the testing process like?
Bioresonance technology has been used in practices globally since 1970’s and has been improving at a significant rate. For the testing that we perform, we require a few strands of hair which are placed in one of the four MARS III analytical machines.
From the sample the equipment generates a report to identify whether or not the client will have any reactions, and therefore whether or not you need to avoid certain items or could be experiencing any imbalances. Our test results provide customers with a comprehensive and detailed overview of the potential items which a client may be sensitive to.
Tests include food items, non-food items, nutrition and metals in one comprehensive report.
Why use Bioresonance testing?
- Easy to take sample – A small hair sample is all that is required from the client.
- Test more items – Bioresonance testing allows us to test against a large number of items.
- Fast turnaround – The testing process in our labs is faster than preparing a blood sample for IgG4 or IgE antibody analysis.
- Low cost – Due to the speed of testing and the reduced work required to prepare a hair sample for testing we are able to pass on the savings to the client.
- Alternative therapy – Many clients have exhausted other ‘conventional’ testing to discover the causes of symptoms.
It's important to note that food sensitivities in pets can develop and regress over time due to factors such as age, diet changes, and overall health. Because of this, no single test can provide a definitive or permanent answer to a pet's sensitivities.
OTHERS
How many days does it take for my Sample Collection Kit to arrive?
Your sample collection kit will be couriered to your preferred address between 1 to 3 working days.
What do I do once I receive the Sample Collection Kit?
Follow the instructions here or given in the Sample Collection Kit
How long does it take for my report to be ready?
We will notify you via email once we have received your sample submission.
Pls ensure the details provided in the customer form is accurate.
Upon the receipt of your sample, you should expect your report in the next 21 to 30 working days. This is to factor in transit delays to our laboratory facilities located in the United Kingdom.
Where should I send my samples?
Please reach out to Dander Lab at +65 96838360 and we will collect samples from you directly.
Alternatively, you can post the samples and customer forms to our office at: 60 Paya Lebar Road #06-28 S409051
Frequently Asked Questions - Single Protein Treats
WHY FREEZE-DRIED PET FOOD
Key Benefits
1. Maximum Nutrition
The freeze-drying process locks in natural enzymes, proteins, vitamins, and probiotics, preserving up to 97% of the raw nutritional value.
2. Long Shelf Life
Freeze-dried food stays fresh for months without refrigeration, making it easy to store and perfect for everyday convenience.
3. Irresistible Taste
Pets love the natural aroma and flavor — even picky eaters can’t resist the delicious crunch.
4. Lightweight & Convenient
Easy to carry, store, and serve — ideal for home, travel, or training rewards.
5. Minimal Processing
With no cooking and very little handling, freeze-dried treats stay close to their natural state, making them gentle on sensitive stomachs.
6. Calorie-Dense & Filling
A little goes a long way — packed with energy and nutrients, helping maintain healthy weight and vitality.
SHIPPING & DELIVERY
- Shipping Locations: We currently ship within Singapore only.
- Processing Time: Orders are processed within 1–2 business days after payment confirmation.
- Delivery Time: 1-3 business days after orders are processed
REFUND POLICY
Refund & Returns Policy
At Dander Lab, we are committed to providing high-quality, safe, and premium pet products. If you are not fully satisfied with your purchase, please review our refund and return policy below.
1. Eligibility for Returns
Due to the nature of pet food products, we do not accept returns or exchanges for opened or used items, for hygiene and safety reasons.
We may accept returns or offer refunds in the following circumstances:
- The product is damaged, defective, or incorrect upon arrival
- The product received is not what was ordered
All eligible claims must be made within 7 days of receiving your order.
2. Non-Returnable Items
The following items are non-returnable:
- Opened or used pet food or treats
- Items damaged due to improper storage or handling after delivery
- Change-of-mind purchases
3. Refund Process
If your claim is approved:
- We may offer a replacement, store credit, or refund, at our discretion
- Shipping fees are non-refundable, unless the return is due to our error
4. How to Request a Refund
To request a refund or report an issue, please contact us at:
Danderlabco@gmail.com
Please include:
- Your order number
- A brief description of the issue
- Clear photos (if the item is damaged or incorrect)
5. Contact Us
If you have any questions about this policy, please contact us at Danderlabco@gmail.com. We are always happy to help.